Terms of Service

1. Acceptance of Terms

By accessing or using CreatorGo (“the Platform”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must not use the Platform. These Terms apply to all users, including brands, creators/influencers, and visitors.

CreatorGo reserves the right to update or modify these Terms at any time. Continued use of the Platform after changes are posted constitutes acceptance of the updated Terms.

2. Eligibility

You must be at least 18 years of age to use CreatorGo. By creating an account, you represent that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

3. User Accounts

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account.
• You must not share your account with others or create multiple accounts.
• You must notify us immediately if you suspect unauthorized access to your account.
• CreatorGo reserves the right to suspend or terminate accounts that violate these Terms.

4. Creator Membership & Subscription Fees

CreatorGo offers optional membership plans for creators/influencers that provide access to premium features. By subscribing to a membership plan, you agree to the following:

• Subscription fees are non-refundable. Once a payment is processed, it cannot be reversed, refunded, or credited — regardless of whether you cancel your subscription before the billing period ends.
• Subscriptions may be billed on a monthly or annual basis depending on the plan selected.
• You may cancel your subscription at any time, but your access to premium features will continue until the end of the current billing period. No partial refunds will be issued.
• CreatorGo reserves the right to change subscription prices with prior notice. Price changes will take effect at the start of your next billing cycle.
• Failure to pay subscription fees may result in downgrade or suspension of premium features.

5. Payment Terms & Escrow

CreatorGo facilitates payments between brands and creators for campaign work. To protect both parties from fraud and ensure fair transactions, the following payment terms apply:

5.1 Payment Escrow

When a brand agrees to pay a creator for campaign work, the payment amount is held by CreatorGo in escrow. This means:

• The brand's payment is securely held by CreatorGo and is not immediately transferred to the creator.
• The payment is released to the creator only after the brand verifies and approves the completed work through the Platform.
• This escrow system exists to protect brands from paying for work that is not delivered or does not meet the agreed-upon requirements.

5.2 Work Completion & Payment Release

• Once a creator submits their deliverables, the brand reviews the work and marks it as complete on the Platform.
• Upon the brand marking work as complete, the escrowed payment is released to the creator.
• If a dispute arises regarding work quality or delivery, CreatorGo may mediate between the parties. CreatorGo's decision in such disputes is final.

5.3 Non-Delivery by Creator

If a creator fails to deliver the agreed-upon work within the campaign timeline, the brand may request a full refund of the escrowed amount. CreatorGo will review the case and, if the non-delivery is confirmed, return the escrowed funds to the brand.

5.4 Brand Obligations

• Brands must fund the escrow before a creator begins work.
• Brands must review and approve/reject submitted work within a reasonable timeframe.
• Brands may not withhold approval unreasonably or without valid cause.

5.5 Platform Fee

CreatorGo may charge a service fee on transactions. Any applicable fees will be clearly disclosed before a transaction is confirmed.

6. Acceptable Use

By using CreatorGo, you agree not to:

• Post false, misleading, or fraudulent campaign listings or creator profiles
• Use the Platform to harass, abuse, or threaten other users
• Attempt to bypass the Platform's payment or escrow system
• Inflate follower counts, engagement metrics, or any other statistics
• Collect or harvest other users' personal data without consent
• Upload malicious content, spam, or unauthorized advertising
• Impersonate another person, brand, or entity
• Use automated tools, bots, or scrapers on the Platform
• Violate any applicable laws, regulations, or third-party rights

Violation of these rules may result in immediate account suspension or permanent ban, at CreatorGo's sole discretion.

7. Intellectual Property

• CreatorGo's name, logo, design, and proprietary features are owned by CreatorGo and may not be used without permission.
• Content uploaded by users (profile images, campaign briefs, deliverables) remains the intellectual property of the respective user.
• By uploading content to CreatorGo, you grant us a non-exclusive, worldwide license to display and distribute that content within the Platform for the purpose of providing our services.
• Campaign deliverables created by creators become the property of the brand upon completion of payment, unless otherwise agreed between the parties.

8. Disclaimers & Limitation of Liability

CreatorGo is provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the Platform's reliability, availability, or fitness for a particular purpose.

• CreatorGo acts as a marketplace that connects brands and creators. We are not a party to agreements made between brands and creators beyond facilitating the connection and holding payments in escrow.
• We do not guarantee the quality of work delivered by creators or the legitimacy of every campaign posted by brands, though we make reasonable efforts to verify both.
• CreatorGo shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform.
• Our total liability for any claim shall not exceed the amount you paid to CreatorGo in the 12 months preceding the claim.

9. Account Termination

You may delete your account at any time through your profile settings or by contacting support. CreatorGo reserves the right to suspend or terminate accounts that:

• Violate these Terms of Service
• Engage in fraudulent, abusive, or harmful behavior
• Remain inactive for an extended period
• Are involved in payment disputes or chargebacks

Upon termination, any pending escrow payments will be handled according to the dispute resolution process. Subscription fees already paid are non-refundable.

10. Dispute Resolution

If a dispute arises between a brand and a creator regarding campaign work or payment, both parties agree to first attempt resolution through CreatorGo's built-in dispute resolution process. CreatorGo will review evidence from both parties and make a determination, which shall be binding.

For disputes between users and CreatorGo, the parties agree to attempt informal resolution by contacting creatorgomain@gmail.com before pursuing legal action.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any legal proceedings arising from these Terms shall be subject to the exclusive jurisdiction of the courts in India.

12. Contact Us

If you have questions about these Terms of Service, please contact us:

• Email: creatorgomain@gmail.com